Category Archives: Regulation

Bolting down Broadband

Regular readers will recall that Ofcom (the UK’s telecoms market regulator) recently gave Service Providers a full year’s notice that they should think seriously about conforming to some basic business practices like sending customers accurate bills and prompt handling of complaints. Setting out the basics was, it now seems, just a curtain-raiser for another long-overdue… Read More »

Privacy & Protection – a cyber-silo-convergence

Like all good think-tanks, FISP applauds policy developments that are evidence-led. We also, however, like to be forward looking – thinking through the issues that are just around the corner. Right now the minds of policy puzzlers are immersed in issues of cyber-security and the real (or sometimes imagined) fears for our data-dependent enterprises and… Read More »

Ofcom rule changes – six of the best to encourage better Providers.

Ofcom yesterday announced a raft of changes to their ‘General Conditions of Entitlement’ for all Comms Providers. These changes affect nuisance calls, complaints, billing, debt collection and services for disabled people and vulnerable customers. The new regulations will not come into force until 1 October 2018 to ‘to protect consumers and aid Ofcom’s enforcement work.‘… Read More »

The cost of cutting copper continues to fall

The old and long-discredited estimate that full fibre would cost the UK £28bn has finally been reduced to between 3 to 6 £bn. The comparison is not entirely fair (it doesn’t tackle the entire job) but this new lower estimate is now paraded as a ‘massive’ cost that will, eventually, fall on consumers. The new estimate does not… Read More »

RWT or maybe it was FNF

Whether it was a sticky coin slot or its inability to cope with bent pennies, by the time the maintenance technician arrived, Button B had returned the money and the would-be caller had long since gone looking for an alternative phone box. ‘Fault Not Found’ or ‘Right When Tested’, written on the report. NFA –… Read More »

Astonishing, but true! BT Consults on Demand for Full Fibre.

BT today launched a consultation with industry to determine if demand exists for future-proofed Full Fibre (FTTP).  It seems that BT has observed that OPEX savings (and service reliability) might be of value. The very gradual reorientation of BT’s strategy away from copper dependence (asset utilisation) toward investment in a digital future has marked three decades of… Read More »

Delivering a More Independent Openreach

Today’s statement from OFCOM will be of interest to all concerned with the future development of the UK’s digital infrastructure. Critics may immediately puzzle over the headline use of ‘more’ rather than ‘completely’, and it is clear that the transition towards any fresh infrastructure strategy will take time to emerge. Meanwhile the government remains keen to… Read More »

Fresh Out of Excuses: dealing with sins of sub-standard design

FISP today submitted its response to the Advertising Standards Authority consultation on broadband speed claims. The ASA has come under increasing political pressure to adapt its (somewhat soft) rulings on broadband advertising.  Over the past two decades it has become increasing clear that many service designs can only be sold with a high degree of… Read More »

Roaming Charging Countered by Caps

As the EU celebrates the end of a long and winding journey to eliminate mobile roaming charges across the EU, consumers will find that Operators have found revenue rewarding routes around the promised land. TelecomTV debates the new strictures on ‘fair use’, Usage Caps and so-called ‘Unlimited Data Plans’ that may well leave the unwary… Read More »